At Bright Minds Bombay, we are committed to providing top-quality educational products along with exceptional customer service. This Refund and Returns Policy outlines how we handle cancellations, returns, and refunds to ensure a smooth and transparent shopping experience for all our customers.

1 . Order Cancellation

• Orders can be canceled within 24 hours of placing them by contacting our support team at brightmindsbombay@gmail.com..

• Once your order has been processed or shipped, it cannot be canceled.

2. Return and Exchanges

• Returns are accepted only in the case of:

• Manufacturing defects.

• Wrong product delivered.

• The product must be unused, in original packaging, and returned within 7 days of delivery.
• Customized or personalized wooden items are not eligible for return or exchange unless they arrive damaged or defective.

3. Refunds

• Once the returned item is received and inspected, we will initiate the refund within 7–10 business days.

• We take extra care to protect the natural finish of our wooden products.

4. Non-Refundable Items 

• Products damaged due to misuse, wear & tear, or customer negligence will not be eligible for refunds.

• Gift cards, vouchers, or discounted products are non-refundable.

5. Delays and Non-Receipt of Refunds

• If you haven’t received your refund within the given timeline:

1. Check your bank account or payment wallet again.

2. Contact your bank or payment provider.

3. If the issue persists, contact us at brightmindsbombay@gmail.com.

6. Contact Us 

For all cancellation, return, or refund requests, please contact:

Brightmindsbombay

Website: https://brightmindsbombay.com/
Email: brightmindsbombay@gmail.com
Phone: +91 60028-81189